Limassol, Cyprus – October 28, 2026. 1xCare has signed a Memorandum of Understanding (MoU) with the Spanish Federation of Rehabilitated Gamblers (Federación Española de Jugadores de Azar Rehabilitados, or FEJAR). The partnership aims to collectively prevent and mitigate gambling-related harm, improve access to appropriate support, and promote responsible gambling education and evidence-based practices.
1xCare was established to integrate initiatives across research, education, player well-being, and technology into a unified framework. FEJAR brings extensive experience in prevention efforts, as well as in providing support and assistance to individuals affected by gambling issues and their families. This collaboration falls under 1xCare’s “Support and Well-Being” division.
As an initial step, the two organizations plan to explore ways to support and enhance the accessibility of FEJAR’s online treatment and support services—specifically for those who, due to geographical location or other barriers, are unable to access in-person assistance.
The MoU places “independence” and “safeguarding mechanisms” at the core of the partnership. FEJAR retains full responsibility for its professional methodologies, treatment processes, and decisions made regarding individual beneficiaries. Support provided through this partnership is not contingent upon the promotion of any commercial products or gambling operators; it will not be used for marketing or customer acquisition, nor will it grant 1xCare or any donors access to beneficiaries or allow for interference in individual care plans. The privacy and data protection of beneficiaries will be strictly managed in accordance with the General Data Protection Regulation (GDPR).
Simon Westbury, Chair of 1xCare, stated: “Responsible gambling is a commitment to integrity; it is non-negotiable and sits at the heart of everything we do. This partnership is built on independence and a deep respect for FEJAR’s professional expertise. Our role is to help those affected by gambling-related harm gain easier access to support, rather than to intervene in how that support is delivered.”
The MoU serves as the framework for the collaboration between the two parties. Any specific initiatives—including financial investments, the provision of particular services, or the processing of personal data—shall be subject to separate written agreements, following appropriate due diligence and review through the internal governance procedures of each party. This collaboration is non-exclusive, and both organizations shall maintain their respective independence. Gerardo Rodriguez Velo, President, stated: “At FEJAR, we firmly believe that preventing gambling-related harm requires a steadfast commitment to proactive prevention, the provision of accessible support services, and the well-being of those affected and their families. This partnership offers an opportunity to explore ways to enhance access to various support services, while safeguarding FEJAR’s professional independence and ensuring that the needs of those we assist remain at the core of our work.”
Westbury added: “1xCare is committed to driving tangible and meaningful change across all aspects of responsible player protection. We look forward to working alongside FEJAR and other like-minded organizations to achieve our shared goal of providing better protection for players.”
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